How can social media listening increase customer advocacy?

  • Responding only to positive social posts and re-sharing them tells the rest of your followers how great you are.
  • Responding only to negative social posts with helpful, knowledgeable responses shows that you care.
  • Responding to social posts-whether they're positive or negative- shows that you're listening, and your customers are being heard.
  • Responding to a social post within one hour shows that your company is full of social- savvy whipper snappers.

Correct Answers

  • Responding to social posts-whether they're positive or negative- shows that you're listening, and your customers are being heard.